Last Updated: March 1, 2022
Welcome to Diving is Pacific Ocean Company Limited. We are committed to protecting your personal data and maintaining your privacy. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, enroll in our PADI diving courses, rent equipment, or participate in our diving trips.
Information We Collect
To provide professional scuba diving training and ensure your safety, we collect personal information that you voluntarily provide to us when making an inquiry, booking a course, or completing student paperwork.
Personal Identifiers: Name, email address, phone number, mailing address, date of birth, and a passport-style photograph (required for PADI certification registration).
Diving & Certification History: Current certification level, certifying agency information, number of logged dives, and diving insurance details.
Sensitive Medical & Health Data: In strict compliance with PADI Training Standards, all students must complete the PADI Participant Medical Questionnaire. We collect and review this information to ensure you are medically fit to dive before any in-water activities begin.
Billing & Payment Details: Credit card or bank account information used to process bookings. These transactions are handled securely via encrypted third-party payment gateways; we do not store your full financial records on our servers.
How We Use Your Information
We process your data to deliver a safe and seamless training experience, specifically for:
Course Registration & Licensing: Registering you on the PADI (Professional Association of Diving Instructors) online portal to track your eLearning progress and issue your official digital certification card (eCard).
Safety & Risk Management: Reviewing your medical questionnaire and liability releases to verify your physical eligibility for diving.
Logistics & Communication: Contacting you regarding your course schedule, weather-related updates, boat departures, or equipment sizing via WhatsApp, email, or telephone.
Business Operations: Processing your payments, executing equipment rentals, and managing your bookings.
How We Share Your Information
We respect your privacy and will never sell your personal data. We only share your information with trusted entities essential to executing your diving services:
PADI (Professional Association of Diving Instructors): We share your registration data, contact information, and course completion metrics with PADI to process and finalize your diving qualifications.
Emergency Medical Personnel: In the highly unlikely event of a diving accident or medical emergency, your sensitive health questionnaires and personal data may be shared with emergency medical professionals, first responders, or hyperbaric chamber staff.
Third-Party Service Providers: Secure platforms that help run our business, including website hosts, online booking engines, and email delivery platforms.
Data Retention and Security
Security Measures: We implement industry-standard physical and electronic security protocols to guard against unauthorized access, disclosure, alteration, or destruction of your personal details.
Handling Medical Forms: Physical or digital copies of PADI medical statements are kept highly confidential, stored securely, and are accessible only by authorized PADI instructors and managerial staff.
Retention Policy: We retain your student records and liability waivers for the duration required by PADI training standards and local legal/insurance regulations.
Cookies
Our website uses cookies to enhance your browsing experience, remember your user preferences, and analyze web traffic patterns. You can adjust your individual web browser settings to disable cookies if you prefer, though some website functionalities may be limited.
Your Rights
Depending on your jurisdiction, you have the following rights regarding your data:
The right to access the personal information we hold about you.
The right to request corrections to any inaccurate or outdated information.
The right to request the deletion of your personal data, subject to local retention laws governing legal liability waivers and financial records.
Contact Us
Company Name: Diving is Pacific Ocean Company Limited
Email: frankie@divingis.com
Tel: (852) 27719195
WhatsApp: (852) 98773717
Website: https://divingis.com/